FAQ
FAQs - Primeundry
Frequently Asked Questions
General Questions
What services do you offer?
We provide a range of laundry services, including washing, drying, folding, and specialized cleaning for linens, uniforms, and other garments.
How do I schedule a pickup?
You can schedule a pickup by contacting us via phone, email, or through our online booking system on the website.
What areas do you serve?
We currently serve businesses in Casablanca Morocco, Please contact us for more specific details.
Billing & Payments
What payment methods do you accept?
We accept a variety of payment methods, including bank transfers, credit cards.
How do I receive my invoice?
Invoices are sent directly to your email after services are completed. You can also request a physical copy if needed.
Service & Delivery
How long does it take to get my laundry back?
We offer fast delivery options, ensuring your laundry is returned in less than 12 hours, depending on the service and your location.
How can I track my laundry?
You can track the status of your laundry through our online system. You will receive updates at each stage of the process, from pickup to delivery.
What if there is an issue with my order?
If you encounter any issues with your order, please contact our customer service team immediately, and we will work to resolve the problem as quickly as possible.