Terms and Conditions

1. Introduction

Welcome to Primeundry. These terms and conditions outline the rules and regulations for the use of Primeundry's website and services.

2. Acceptance of Terms

By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website or services.

3. Services

Primeundry provides professional laundry services, including but not limited to washing, drying, folding, and specialized garment care. Our services are designed for business-to-business clients, including hotels, airports, hospitals, and clinics.

4. Orders and Payments

All orders must be placed through our website, by phone, or by email. Payment for services is required upon delivery unless otherwise agreed in writing. We accept various payment methods, including bank transfers, credit cards, and mobile payments.

5. Delivery

Primeundry offers fast delivery, typically within 12 hours of order placement. However, delivery times may vary depending on location and the nature of the service requested. We are not responsible for any delays caused by factors beyond our control.

6. Cancellation and Refunds

Cancellations must be made at least 2 hours before the scheduled pickup time. Refunds are only available for services that have not yet been performed. No refunds will be issued once the laundry process has begun.

7. Liability

Primeundry takes every precaution to handle your laundry with care. However, we are not liable for any damage or loss of items due to normal wear and tear, color bleeding, shrinkage, or any other issue caused by the fabric's nature. We recommend that you review our care instructions and communicate any specific concerns before service.

8. Privacy Policy

Your privacy is important to us. We collect personal information solely for the purpose of providing our services and do not share your information with third parties without your consent. Please refer to our Privacy Policy for more details.

9. Changes to Terms

Primeundry reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

• Email: contact@primeundry.com
• Phone: +212 0707050583